Take Freshsales if you want calling as the core, moving deals through a pipeline and a mature platform with a large ecosystem. Take Zoho CRM if you want a mature platform with a large ecosystem, growing into a large sales team and a free plan you can actually run on. Zoho CRM is cheaper at a small user count and Freshsales is cheaper by 5 users, so the answer changes with your size.
What each one actually costs
The real monthly figure at four team sizes with the add-ons each platform forces on you included, from the same engine the shortlist quiz uses. The cheaper of the two is marked on every row.
| Freshsales | Zoho CRM | Difference | |
|---|---|---|---|
| 1 users | $11 | $0 | $11 |
| 3 users | $33 | $0 | $33 |
| 5 users | $55 | $100 | $45 |
| 10 users | $110 | $200 | $90 |
What is actually different
- Zoho CRM lists a meeting scheduler, email campaigns and web forms where Freshsales does not, which is their own wording rather than something we verified.
No verdict from me yet
I have not used Freshsales or Zoho CRM on camera, so everything on this page comes from their own pricing pages, re-read weekly, and nothing from my own experience. When I review either, it will be here.
Before you sign up to either
| Freshsales | Zoho CRM | |
|---|---|---|
| Free trial | 21 days | 15 days |
| Free plan | None | None |
| Contract | Monthly or annual; annual saves 20% | Monthly or yearly, pay as you go, no contract |
| Payment fee | None on top | None on top |
Reading further
The full price ladder, every plan and the add-ons charged on top are on each platform's own page. If neither of these two is quite it, each page also has the alternatives ranked against it.
People search for this comparison as: freshsales vs zoho crm.
Questions people ask about these two
Is Freshsales or Zoho CRM cheaper?
Zoho CRM is cheaper at a small user count and Freshsales is cheaper by 5 users, so the answer changes with your size.
How much does Freshsales cost a month?
Freshsales is $11 a month at 1 user and $110 at 10 users, read off their own pricing page and re-checked every week.
How much does Zoho CRM cost a month?
Zoho CRM is free at 1 user, $100 a month at 5 users and $200 at 10 users, read off their own pricing page and re-checked every week.
Does Freshsales or Zoho CRM have a free trial?
Freshsales publishes a 21-day free trial. Zoho CRM publishes a 15-day free trial and a Free plan at $0.
Make a third option? If you make CRMs for small service businesses and it is missing from this list, ask to be shortlisted. Listings are free and cannot be bought.
Neither, or not sure?
A head to head only helps once you have picked the two. The shortlist asks 7 questions about what you need it for and how many people need a login, and gives you four picks priced at your own team size, from all 22.
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